Case study
Grace: Intake Concierge
An AI front desk that turns enquiries into booked matters.
The problem
New client enquiries arrive by web and email at all hours. Slow, inconsistent or after hours intake loses instructions to faster firms, and every unlogged enquiry is a gap in the client record.
What we built
An AI intake concierge, module one of the Chambers platform, that sits on the firm's website and inbox. It captures each enquiry, qualifies it against the firm's practice areas, checks availability and books the consultation, using a Claude engine with defined tools. It is multi tenant with per firm data isolation, every action is written to an append only audit log, and if the model is ever unavailable it degrades safely to a human handoff rather than dropping the lead.
The outcome
Every enquiry gets an immediate, consistent, on brand response and a booked consultation or a clean human handoff, day or night, with a full audit trail of what Grace said and did.